Suhyup Bank announced today (12th) that it will commence the construction of the 'Financial Consumer Protection Internal Control System' to respond to the strengthened framework of the Financial Consumer Protection Act and to streamline internal control operations.

On the 8th, at the Suhyup Bank headquarters in Songpa-gu, Seoul, a kickoff report meeting for the construction of the internal control system was held with major executives including Bank President Kang Shin-sook and selected primary contractors such as Mr. Oh Chang-yong, CEO of SRL Post, and Mr. Lee Seung-ho, Vice President of Samil Accounting Corporation.

Through this initiative, Suhyup Bank aims to prevent incomplete sales to financial consumers and establish an optimal integrated system where the internal control system operates stably and efficiently throughout the entire marketing process, including product development, sales, and post-management.

In addition to enhancing the current complaint/dispute processing system and pre-consultation system, Suhyup Bank plans to further strengthen its consumer protection function with a preventive focus by adding a Voice of Customer (VOC) system.

Bank President Kang Shin-sook emphasized, "'Enhancing internal control and financial consumer protection' is one of the five key challenges that Suhyup Bank is focusing on. We will continue to strengthen human and material investment to ensure that there is no negligence in financial consumer protection."

She added, "Through the successful implementation of this project to establish the financial consumer protection internal control system, we will make every effort to support the establishment of a consumer-centric marketing culture and improve customer satisfaction across all banking operations."