Flamingo SRM
Flamingo SRM
IT Service Request Management Solution
Flamingo SRM
Management of internal client-oriented IT service and information system life cycle
Provides a flexible service environment that can induce a self-processing system for simple questions and answers on provision. The solution allows for an easy performance management and customization processes through various analytical tools and configurations.
Why is service request management needed?
PC Replacement (Format) required S/W, IP, IDD
- Where are the programs, such as a document, groupware, security, virus, encryption, etc. and how are they installed?
- How can one request for information, such as IP, network connection,when a new server is about to be brought in or be placed?
Changes in members of the organization such as recruitment/turnover, resignation, etc.
- Where is the manual for the system that I will manage?
- To whom should I deliver inconvenience/improvement/error problems of the operation system?
- Has anyone already asked the same question?
SR Request/Processing/Result Feedback
- To whom the requested matter was delivered and how is it being handled?
- I wish a particular function to be added. Will my request be considered?
No proof of work results/process improvement (managerial perspective)
- How can we be sure about the elements (functions and systems) that the employees truly need?
- Is there any material on the system usage rate and improvement effects?
Flow Chart
Solution for the system introduction, development, operation, management that utilizes existing information, such as past processing records.
System concept map
Customization of service to the existing environment is available.
